Booking Deposits
To secure your appointment, we take a deposit for all online bookings and all new clients. We may
also ask any client for a deposit when booking.
• Salon services: 20% of your total booking
• Barber services: 50% of your total booking
• Custom ordered or custom coloured hair extensions: paid in full when you book. This hair is made or ordered just for you, so we can’t return or resell it.
If you book with us by phone or in salon, we’ll send you a link to pay your deposit and accept our
policy. Please complete this within 24 hours, or within 1 hour for same day and next day bookings.
If it isn’t paid in time, your appointment will be released.
Your deposit comes off your bill on the day.
Booking More Than One Service
When you book more than one service online, your first service will be with the stylist you choose.
Your other services may be with another member of our team, so we can fit you in sooner. If you’d
like all your services with the same stylist, give us a call on (08) 9272 8341 and we’ll book it for
you.
Cancelling or Rescheduling
We’re a small team, and when you book, that time is held just for you. A last-minute cancellation
usually means a chair sits empty that another client would have loved. So we ask for at least 24
hours notice to cancel or reschedule. The more notice you can give us, the better.
• 24 hours notice or more: your deposit will be transferred to your new booking, or held as
credit for 3 months if you’re not ready to rebook.
• Less than 24 hours notice, or a no-show: your deposit is forfeited.
• Deposits are non-refundable if you change your mind or cancel.
• Repeated late cancellations or no-shows mean we’ll ask for full payment upfront for future
appointments.
• Custom extensions: if you cancel, the hair is yours to keep.
Running Late
Life gets busy, and we’ll always do our best to fit you in. If you’re running late, call us on (08) 9272
8341 so we can plan. If we can’t fit in your full booking, we may need to change your service when
you arrive, and we may charge for the service you originally booked. If you arrive too late for us to
look after you properly, we’ll need to reschedule and your deposit will be forfeited.
Life Happens
We know emergencies come up. If something genuinely unexpected happens, call us as soon as
you can and we’ll do our best to help. Exceptions are at the discretion of our owner or team leader.
If We Need to Cancel
If we ever need to cancel or move your appointment, your deposit will be transferred or refunded in
full. Your choice.
Gift Vouchers
A gift voucher can be used in place of your deposit. If the booking is cancelled late or missed, the
deposit amount comes off your voucher balance, not the whole voucher.
Your Rights
This policy doesn’t affect your rights under Australian Consumer Law.